Payment Policy

This Payment Policy explains the payment methods accepted, payment processing procedures, security measures, verification requirements, and refund process for purchases made through this website.

Accepted Payment Methods

We currently accept the following payment methods:

Visa
Mastercard
American Express (AMEX)
Maestro
Diners Club
Discover
UnionPay
Apple Pay
Google Pay
Klarna
Shop Pay
Shop Pay Installments (where eligible)
PayPal

Available payment methods are displayed during checkout and may vary depending on eligibility, device compatibility, or payment provider requirements.

Currency

All prices and payments are processed in British Pounds Sterling (GBP).

If your payment account uses a different currency, your payment provider may apply exchange rates or additional charges in accordance with their own policies.

Payment Processing

Payment is required in full before an order is processed and prepared for dispatch.

Once your payment has been successfully authorised and verified, your order will move into the processing stage in accordance with our Shipping Policy.

Payment Verification

To help protect our customers and reduce fraudulent transactions, some orders may be subject to payment verification before they are processed.

Where necessary, we may request additional information to verify payment details or confirm the identity of the purchaser. Orders may be delayed or cancelled if verification cannot be completed.

Payment Security

Payments are processed through secure payment providers using industry-standard security measures. We do not store complete payment card information on our servers.

Taxes

Applicable taxes are collected where required by law and will be displayed during checkout before your order is confirmed.

Failed or Declined Payments

A payment may be declined for several reasons, including but not limited to:

Insufficient funds.
Incorrect payment details.
Card issuer or payment provider restrictions.
Security or fraud prevention checks.

If your payment is declined, please verify your payment details or contact your payment provider before placing a new order.

Refunds

Approved refunds are issued to the original payment method used to complete the purchase.

Once an approved return has been received and inspected, refunds are typically processed within 14 business days. Depending on your bank or payment provider, additional time may be required before the funds appear in your account.

For information about return eligibility, please refer to our Return & Refund Policy.