FAQs
1. Where does Zaqi ship to?
We currently ship within the United Kingdom only.
2. How much does shipping cost?
Shipping is completely free on all orders — no minimum purchase required.
3. How long will my order take to arrive?
Orders are typically delivered within 3–5 business days after processing.
Please allow 1–2 business days for order processing before shipment.
4. How can I track my order?
Once your order ships, you’ll receive a tracking email with your parcel’s details and live tracking link.
5. What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused and in their original packaging.
To start a return, please contact us at support@zaqi.co.uk
6. How do I request a refund?
Email us at support@zaqi.co.uk with your order number and reason for return.
Once we receive and inspect the item, we’ll issue a refund to your original payment method.
7. Can I cancel my order?
If your order hasn’t shipped yet, contact us immediately at support@zaqi.co.uk — we’ll do our best to cancel it before dispatch.
8. What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard, and American Express.
You can also pay securely using PayPal or other trusted payment options available at checkout.
9. What should I do if I receive a damaged or wrong item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at support@zaqi.co.uk with photos, and we’ll resolve it quickly.
10. How can I contact customer support?
You can reach our support team anytime at support@zaqi.co.uk